Privacy Policy

1. Policy Statement

Improve IO Pty Limited ABN 94 636 350 331 respect your privacy, and we are committed to safeguarding the privacy of our customers and website visitors.

We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Privacy Act). This policy sets out how we collect, use and store your personal information as defined in the Privacy Act.

2. Collection of personal information

Improve IO will receive and store personal information you provide to us from time to time including information you input onto our website, provide to us directly, or give to us in any other forms.

You may provide us with basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order.

We may collect additional information at other times, such as when you:

  • provide us with feedback;
  • information about your personal or business affairs;
  • change your content or email preferences;
  • or communicate with our team.

Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect personal information

Improve IO collects personal information in a variety of ways, including when you interact with us electronically, in person, when you access our website and when we provide our services to you.  Any personal information that we collect will be treated in accordance with this Privacy Policy and applicable laws.

4. Website

We may from time-to-time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site.  Cookies are not malicious programs that access or damage your computer.  Most web browsers automatically accept cookies, but you can choose to reject cookies by changing your browser settings. R ejecting cookies may however prevent you from taking full advantage of our website.  Our website may from time-to-time use cookies to analyses website traffic and help us provide a better website visitor experience. 

5. Use your personal information

Improve IO may use personal information collected from you to provide you with information, updates, and our services.  We may also make you aware of new and additional products, services and opportunities available to you.  We may use your personal information to improve our products and services and better understand your needs.

6. Disclosure of your personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy.  Personal information is only supplied to a third party when it is required for the delivery of our services.

We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of legal proceedings or in response to a law enforcement agency request.

We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Improve IO,, its customers or third parties.

Information that we collect may from time to time be stored, processed in, or transferred between parties located in countries outside of Australia.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.  This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality.  We would seek to only disclose information in good faith and where required by any of the above circumstances.

By providing us with your personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy.  Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

7. Security of your personal information

Improve IO is committed to ensuring that the information you provide to us is secure.  To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us.  Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

8. Access to your personal information

We take reasonable steps to correct all personal information we hold to ensure that, having regard to the purposes for which it is held, the information is accurate, up to date, complete, relevant, and not misleading.

You may request corrections to personal information we hold about you. We deal with all requests for correction to personal information as required by the Privacy Act. We may refuse to correct personal information if the Privacy Act allows us to do so.

9. Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to Unit 5, 74 Kent Way, Malaga, Western Australia 6090.  We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

10. Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the future.  We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board.  Please check back from time to time to review our Privacy Policy.

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